Help

FAQ

• Q：What do I do about the reset input box after clicking login button and no prompt message comes out?
• A：Refresh the page, re-login to your DataX account using another browser such as IE8 (or above version) or Chrome browser.

• Q：What if I fail to receive the verification code in my mobile?
• A：Use of proxy to access the system, or excessive text message attempts is likely to trigger system interception that leads to verification code blockage. Under the circumstances, you are advised to check whether the text message has been intercepted. If no findings, contact your Account Manager.

• Q：What if I fail to receive the verification code in my mailbox?
• A：Use of proxy to access the system, or excessive email attempts is likely to trigger system interception that leads to verification code blockage.

• Q：What if the verification code does not work?
• A：Any validation code is valid for 3 minutes before it expires. Please enter the validation code within the specified time frame. When the code expires, please try to retrieve the validation code.

• Q：How to fix unzipping issue when I have the downloaded file ready?
• A：For security concerns, the file downloaded is an encrypted zip file, which requires decompression with password. If decompression fails, please try out with a different compression software. For instance, 7zip is recommended for Windows system, and BetterZip for MAC system. If it still does not help, please consult your Account Manager.